BOOKING TERMS & CONDITIONS:-
As a 5* Deluxe hotel, we believe we give fantastic value for money compared with other 5* hotels. This is only possible by keeping our costs low, and we therefore request our staff to follow certain policies without exception. These include the following:
- Requests for early check-in or late check-out are ONLY available at additional charges and subject to availability. We recommend you book this facility in advance to avoid disappointment.
- Upgrades to the next higher category are ONLY available at an additional charge, but at a fantastic value. If you would like to upgrade, please enquire early to avoid disappointment.
- We require a security deposit of Rs. 2000 per room/key per day to cover any extras or any damage to our property. Villas will be considered either 3 or 4 rooms/keys. This must be paid prior to check-in being allowed. In the event the security deposit is utilised during your stay or is insufficient for any extra, we may ask you to top it up.
- Our business consists of room rent and food, and beverages. We create and provide employment and enterprise for thousands. We support the community, and the ethos of our organisation is to create jobs and support charitable causes. With regret, therefore, we do not allow outside food and drinks to be brought into our resort, and we request that you respect our policies.
- Our staff will go out of their way to ensure you have the time of your life and a fantastic stay and experience at Resort Rio. In the unlikely event that there are any minor hiccups, these will be unforeseen and not intentional. We will take steps to urgently rectify any issues you may have, but we request that you respect our staff. Abusive behaviour and language will not be tolerated, and this will result in immediate expulsion.
- Please note that we cannot guarantee rooms in a particular location or next to each other. Room allocation is done strictly subject to availability and the category of rooms booked. We will endeavour to respect your preferences, subject to availability, depending upon the category booked.
- Standard Check-in time is 15:00 Hrs. and Check-out time is 11:00 Hrs. Early Check-in and/or Late Check-out, subject to availability, shall incur an additional charge at the Resort’s applicable rack rates as determined by the Resort on that particular day.
- Extension of stay shall be subject to the availability of rooms and prevailing tariffs/ rates.
- A maximum of one extra mattress or roll-away bed shall be accommodated per room at an additional charge, subject to availability.
- Confirmation of rooms is subject to availability, and room reservations are based on allocations of rooms on these special offers.
- Airport/ Railway station transfers will be provided, subject to prior intimation and at additional cost.
- Rates are not valid for booking more than 5 rooms.
- Rates not valid for group bookings and conferences/weddings.
- Reservation confirmations are subject to the availability of rooms. All Bookings are confirmed/guaranteed only if you hold the “CONFIRMATION VOUCHER”.
- Bookings must be guaranteed against full payment deposited along with confirmation. The bookings once made shall be cancellable and refundable as per the cancellation policy.
- In the case of “No Show”, the hotel reserves the right to charge 100% retention against the stay.
- Rates are subject to change.
- Outside food and liquor are not allowed as per Food and Nutrition Security guidelines, affirmed by Govt. notifications.
- Lunch on the day of arrival for guests on Plans will be served from 12:30 Hrs. to 14:45 Hrs. Hence, we request you to book early flights in order to avoid any inconvenience. The management regrets the inability to carry forward any missed meals and/or compensate or refund.
- Guests requesting Jain food must provide prior intimation well in advance. On the day of arrival, the selected dishes will be served. For the following days, reasonable requests may be considered.
- The Management reserves the right to alter and amend any of the above terms and conditions without prior notice.
- As per the current government regulation, policy requires Indian Nationals to carry proof of identity (driving license, passport or voter’s identity card) at the time of check-in. Foreign Nationals are to present a passport and a valid visa. In the absence of the same, the Resort has the right to deny accommodation.
- Checkouts of guests staying at the hotel under this booking will not be permitted until the full amount outstanding, as claimed by the hotel, is paid in full
SECURITY DEPOSIT POLICY:
- Security deposit of an amount as determined by the hotel will be payable by the guest prior to check-in in and the hotel will be entitled to refuse check-in if such security deposit is not paid.
Cancellation Policy:
- Bookings are Non-Refundable.
- Amendment can be offered if requested 24 hours prior to check-in date, subject to availability and subject to payment of any difference in fare as per the new dates selected. New check-in date can be honoured within 06 months from the original check-in date. The amendment policy is not valid for blackout dates and festive dates as determined by the Resort.
HOTEL TERMS & CONDITIONS:-
Resort Rio – 82 Rooms are 5-star Deluxe
Rio Royale – 49 Rooms 5-star with Alcohol
Rio Residency – 46 Rooms
Rio Convention – 90 Rooms
The following are the terms and conditions of the Agreement under which rooms are permitted to be used by Guests.
TARIFF
All bookings are on a non-refundable basis, and no cancellations are permitted.
PRIVACY POLICY
You may only use the services of this site if you are at least 18 years of age and can form legally binding contracts under applicable law. The services of the Site are not intended for and should not be used by minors. Please note that additional terms and conditions may apply to reservations, purchases, transactions, uses, or activities that may occur on or through this Site. You agree to comply with these Terms & Conditions and any such applicable additional terms and conditions.
LUGGAGE STORAGE
Luggage may be stored in the Left Luggage Storage facility at the Guest’s sole risk as to loss /damage for a period not exceeding 30 days.
GUEST VALUABLES
Safe Deposit Lockers are available in the room for guest convenience. The Resort shall not be responsible for the loss/damage of Guest valuables or belongings due to neglect of employees or agents or any other cause whatsoever, including theft and pilferage.
HAZARDOUS GOODS
Storage of films and other items of combustible or hazardous nature in rooms is strictly prohibited.
HOTEL ROOMS & FACILITIES
Check-in time is 15:00 hrs, while check-out is 11:00 hrs. Kindly inform reception in case you wish to retain your room beyond departure. In case of availability, 50% of the normal tariff shall be charged up to 18:00 hours & full rates are applicable thereafter. All children under 18 may use the Resort’s swimming pool, unless accompanied by an adult. ● My family and party members have chosen this Resort of our own choice and shall use the facilities available at our own risk by following the guidelines given by attendants/instructors on site. We shall be accountable for all our valuables/belongings & liable to pay for Resort property damages, if any. For security reasons, it is not appropriate to leave children under 10 years of age without adult supervision in the resort room or other areas in the hotel. The Management shall not be held responsible for any inconvenience, accident, injury, allergies or ill health that might result from the use of Resort facilities provided or services due to factors beyond the Management’s control. Any insurance claims pertaining to theft, injury or medical reimbursement have to be within the jurisdiction of the Courts in Goa. Please note that certain outlets may be closed for a private function without prior notice, at the discretion of the management. The resort will not be liable for any inconvenience caused in lieu of the same.
Resort Rio shall have no liability for any interruption, error, defect, deletion, delay in operation or for any failure of performance associated with the Dish TV Channel service during guest stays; this facility is prone to such hindrances.
POLICY ON PETS
Pets are not allowed on the resort premises.
MANAGEMENT RIGHTS
The Management reserves the absolute right of Admission to any person into the Resort premises and to request any guest to vacate his / her room at any moment without prior notice or assigning any reasons whatsoever. In case of default, the Management shall be entitled to confiscate the luggage/belongings and place the room under lock and key. In addition to the rooms’ F&B outlets, the Resort also provides you with recreational facilities such as a Swimming Pool, / Gymnasium / and a range of services at the Spa & Beauty Parlour. Although we take utmost care to make our facilities enjoyable, there is always a possibility that you may encounter minor inconveniences that may be brought to the notice of the management, so that required remedial steps may be taken accordingly.
FOOD & BEVERAGE
Outside Food & Beverage is not allowed to be brought for consumption within the Resort premises.
GUEST VISITORS
Visitors shall not be allowed to go to guest rooms under any circumstances and may be met at the Resort Lobby during permissible timings up to 22.00 hours only. They may use the comfort of our public lounges for their convenience.
ENTRY RESTRICTED
Two-wheelers are not permitted in hotel porch areas, entry zones, due to traffic control and safety regulations.
DECLARATION
All guests shall abide by the hotel’s terms & conditions applicable and instructions given by the Management during their stay at Resort Rio.
REVIEWS
Reviews posted by guests on social media, including TripAdvisor, Google or any Online Travel Agents’ portals, will be accurate and reasonable and will only describe their genuine experience. In the event of untrue, misleading, unreasonable or inaccurate reviews being posted, then the Hotel will have the right to claim compensation from the guest as a result of loss of reputation and loss of revenue resulting from the Review.
